FAQs

There are three (2) ways to check the tracking information available for your package:

• In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
• Depending on the shipping method selected you may visit aramex.com, FedEx.com, DHL.com or dpd.pt and enter the tracking number that was emailed to you directly on the carrier’s website.

 I PLACED AN ORDER BUT NEVER RECEIVED A CONFIRMATION EMAIL

If you do not receive an email from us within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your ENDEAVOUR XE account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing info@endeavourxe.com.

I PLACED AN ORDER, BUT HAVEN'T HEARD FROM ENDEAVOURXE. WHATS GOING ON?

Depending on the shipping method selected, most orders leave our Warehouse within 5 - 12 business days after the order is placed (excluding Saturdays, Sundays, and holidays). 

Please refer to our Shipping Policy for processing times and available shipping methods.

Note: In-transit times are separate from processing times and are subject to change during the holiday season.

I'M INTERESTED IN AN ITEM BUT IT'S OUT OF STOCK. WHAT CAN I DO AND HOW OFTEN DO YOU RESTOCK?

We get new items bi-weekly and often restock our most popular items. 
Be on the lookout for your favourite items, and as soon as they become available, get them!

Little Hint: Act quickly when you find a product you are interested in or stock up on your favorites as we never guarantee the restocking of products.